Privacy Policy
Last updated: 1 January 2026
Who we are
SEO Dons Ltd operates this website (commercialheatpumpinstallation.co.uk). For the purposes of UK GDPR, we are the data controller. You can contact us via our contact form or by post at 71-75 Shelton Street, London, WC2H 9JQ.
What information we collect
- Information you provide: name, email, phone, postcode, and details about your premises when you complete a quote or contact form.
- Automatic information: IP address (anonymised), browser type, pages visited. We use privacy-respecting analytics that do not require cookie consent.
- Cookies: we use essential session cookies only. We do not use marketing or tracking cookies without explicit consent.
How we use your information
- To respond to your enquiry and provide a quotation.
- To follow up if your initial enquiry doesn't progress immediately.
- To improve our services (aggregated analytics only).
- To comply with legal obligations.
Lawful basis for processing
We rely on (a) legitimate interests when responding to your enquiry, and (b) consent when you opt in to ongoing communication. You can withdraw consent at any time.
How long we keep your data
Quote enquiries are retained for 24 months. After that, we delete or anonymise. Customers' contractual data is retained for 7 years after the end of the contract for legal and tax compliance.
Who we share your data with
- Form submissions are processed by Formspree (USA) under their privacy policy.
- We do not sell your data to anyone, ever.
- Subcontractors and engineering partners may be given site-specific information needed to deliver your project.
Your rights
Under UK GDPR you have the right to: access your data, correct it, erase it, restrict processing, port it, and object to processing. Use our contact form to exercise any of these rights. You can also complain to the Information Commissioner's Office.
Security
We apply industry-standard security measures: TLS for all data in transit, encrypted at rest where applicable, restricted access to authorised personnel only.
Changes to this policy
We may update this policy occasionally. The date at the top of this page will reflect any changes. Material changes will be communicated to subscribers directly.